Our service motto is simple "We remember when we were the Customer".

And it is this thought that shapes how we serve you. We, just like you, know all the pitfalls of buying software, because we, just like you, have experienced them.

Do these questions sound familiar?

"If I have a problem with your product, how

do I contact you?"

"How soon will I get a response?"

We are sure you've asked these questions, because we've asked them ourselves.

It is our personal experiences as a customer that have identified the key factors that customers value most. From this we created our Service Policy.

1 We Reply to Every Inquiry

A simple rule, if we don't respond to your every enquiry then we have failed to give you 100% of our attention. If we ignore our Customers, they will ignore us.

4 You WILL hear from Us

And we understand a response is useless, if the recipient fails to receive it. Which is why we will confirm within 48 hours that you have received our reply.

2 We Value Your Time

We understand that we are here for your convinience, not the other way around. That is why we promise to respond to your enquiries within fourty-eight (48) hours.

5 We Care

Our Service Policy is based on the fact that we care about our Customers. If we didn't care, we wouldn't be in business.

3 We Know Our Products

And what good is a response if it does not help you. This is why we ensure all our support staff are familiar with all our products.

6 Our Guarantee

It is important to us that you feel that you have received the best possible service available, but if we have failed you in anyway, we offer you a 90 day money back guarantee to recover the cost of the product.